Inside Sales Specialist | Eddyfi Technologies (Remote)
Present
Managing full-cycle backend support and customer relations for industry-leading inspection technologies. Streamlining sales workflows and ensuring seamless communication between technical teams and global clients.
Risk Investigator | Facebook (Singapore Office)
2017 – 2022 (5 Years)
Identified and mitigated high-level risks, ensuring platform integrity and user safety. Collaborated with cross-functional teams to develop investigative frameworks in a fast-paced environment.
Data Analyst | Google (Singapore Office)
2015 – 2017 (2 Years)
Analyzed complex datasets to provide actionable insights for product optimization. Utilized advanced analytical tools to track performance metrics and user behavior trends.
Founder & Entrepreneur | Netguard Int’l and Hawa Resin, Vietnam
Prior to 2015
Entrepreneurship & Global Trade: Founded and scaled a domestic business from the ground up, mastering end-to-end operations and local market dynamics while successfully expanding into the global handicraft export market.
SIDE PROJECTS
CREATIVE & TECHNICAL PROJECTS
Author & Content Creator
Amazon Published Author: Authored and published 7 books, demonstrating mastery in long-form writing, self-publishing logistics, and digital marketing.
Viet Delicacy Blog: Founder and lead writer of a blog dedicated to Vietnamese culinary arts, focusing on SEO-driven storytelling and cultural preservation.
Digital Strategy (SEO & Web Design)
5+ Years Experience: Developed and optimized websites with a focus on organic growth and user engagement
AI-Driven Workflow: Seamlessly integrating AI for keyword research, content drafting, and automated design elements.
TECHNICAL TOOLKIT
AI Tools: ChatGPT (Advanced Prompting), Midjourney, Claude, AI-driven Data Analytics.
Platforms: Salesforce (or relevant CRM), Google Analytics, Meta Business Suite.
Design/Web: WordPress, HTML/CSS basics, SEO tools (Ahrefs/Semrush), keywords research.
